At our Greek takeaway, we strive to ensure customer satisfaction with every order. However, we understand that sometimes issues may arise. This Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund.

1. Eligibility for Refunds
a. Incorrect Orders

If you receive an order that is incorrect or contains items you did not order, please contact us immediately. We will arrange for the correct items to be delivered to you or offer a refund for the incorrect items.

b. Quality Issues

If you are not satisfied with the quality of the food you received, please contact us within a reasonable time frame. We may ask for a description of the issue and, if applicable, photographic evidence. Refunds for quality issues are granted at our discretion.

c. Cancellations

Before Preparation: Orders can be canceled for a full refund if the cancellation is made before the preparation of the food has started. Please contact us immediately if you need to cancel an order.
After Preparation: Once the preparation of the food has started, we may not be able to cancel the order or issue a full refund. Partial refunds may be granted at our discretion.
2. Process for Requesting a Refund
To request a refund, please follow these steps:

Contact Us: Reach out to our customer service team through the app, by phone, or by email as soon as possible after receiving your order. Provide your order number and details about the issue.
Review: Our team will review your request and may ask for additional information or evidence to support your claim.
Resolution: We will communicate the outcome of your refund request. If approved, refunds will be processed within a specified time frame.
3. Refund Methods
Refunds will be issued using the original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

4. Non-Refundable Situations
Refunds are not issued in the following situations:

Change of mind after placing an order and the food has already been prepared or delivered.
Complaints about food that are not reported within a reasonable time frame after delivery.
Dislike of taste or preference, unless there is a clear quality issue.
Orders placed by mistake if they are not canceled within the allowed cancellation period.
5. Contact Us
If you have any questions or need assistance with a refund request, please contact us through the app, by phone, or by email. Our customer service team is here to help and ensure your satisfaction.